Return Policy

Proshinez, we strive to ensure customer satisfaction with every purchase. If you find that the product you have purchased does not meet your expectations or if you have encountered any issues, we offer a hassle-free return policy to address your concerns. You may return unused and unopened items within 07 days of purchase for a full refund or exchange. To initiate a return, simply provide proof of purchase, such as a receipt or order confirmation, and contact our customer service team. We are committed to making the return process smooth and efficient, valuing your trust in our products and services.

Please note that for hygiene reasons, opened or used cleaning products are not eligible for return unless they are found to be defective. In the case of a defective item, we will gladly replace it or issue a refund. Our goal is to provide you with high-quality cleaning products that enhance your home care experience, and we appreciate your understanding of our return policy as we work to continuously improve our offerings. If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team for prompt assistance.